General Questions
» Q: Who is St. George Hotel?
» Q: Why should I book my hotel with St. George Hotel, Dubai?
» Q: Do I get charged a booking fee?
» Q: What happens to Booking if my flight is delayed?
» Q: If I have specific requirements can I still make a booking with you or is it easier to book with the hotel directly?
Confirmation of my hotel reservation
» Q: What happens when I make a reservation?
» Q: How long does confirmation take?
» Q: What should I do if I do not receive email confirmation of my booking?
» Q: Does the credit card holder have to be present at check-in?
Changing or cancelling a reservation.
» Q: Why do you take my credit card details if you do not charge my card?
» Q: What is the cancellation policy?
» Q: Can I cancel or amend my booking?
» Q: How do I cancel or amend my booking?
Prices and Payment
» Q: What currency will I have to pay in?
» Q: How to you calculate exchange rates?
» Q: What cards are accepted to secure my reservation?
» Q: Are the rates on your site per person or per room?
» Q: Are taxes included in the rate?
» Q: Why do the prices differ by day or from the last time I checked the website?
» Q: Is breakfast included in the rate?
» Q: What should I do if my credit card number is correct but my card is not being accepted?
» Q: Can I be invoiced for my reservation?
» Q: Do you charge a credit/debit card fee?
Website Security & Privacy Policy
» Q: How do I know your site is secure?
» Q: What do you do with my personal information?
Miscellaneous
» Q: How do I leave feedback about the St. George Hotel?
» Q: How do I report a technical issue?
» Q: How do I leave hotel review?
» Q: Who is St. George Hotel?

Strategically located by the famous Dubai creek, offering magnificent views of old and new Dubai, St.George Hotel brings you the true essence of the traditional city.


Surrounded by Heritage Village, the ancient Spice Souk and the Gold Souk, the hotel is ideal for holidaymakers. Conveniently situated within easy distance of the bustling Dubai business district, our hotel is also ideal for business travelers.


St. George hotel prides itself in 14 years of international hospitality. We strive to make every guest of St. George hotel feel special and at home. Friendliness and the highest standards of personalized services are the pillars of our philosophy. Stylish yet homely, the hotel is designed with comfort and need in mind.


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» Q: Why should I book my hotel with St. George Hotel, Dubai?

We work completely independently from any hotel groups; so we work with all types of accommodation providers from Executive suits to Single Bed Room. Our accommodation simply specialise in securing the best deals, and making them accessible to everyone.
Booking accommodation could not be easier...

  • You can book up to a whole year in advance or right up until the moment of your stay.
  • You can book online or over the telephone 24 hours a day
  • We can confirm availability immediately whether booking online or via the telephone - we send you an email to confirm you booking.
  • We do not charge you a booking fee, or modification fee.
  • We do not take payment from you, we simply use your credit card details to secure the room and you pay the hotel on departure.
  • The price you see on the website is the price you pay - there are no hidden extras in our prices.

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» Q: Do I get charged a booking fee?

No, the booking service is completely free - we will never charge you.


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» Q: What happens to Booking if my flight is delayed?

If your flight is delayed please contact us immediately with your reservation details explain your situation and amend your booking details if required.

Contact Us


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» Q: If I have specific requirements can I still make a booking with you or is it easier to book with the hotel directly?

No, it is still easier to make a booking with us. We will try and ensure all your requirements are met regardless of how complicated they may appear. To discuss your requirements with a member of our team please ring our call centre who will be more than happy to assist you with your requests.
Contact Us


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» Q: What happens when I make a reservation?

Once you have chosen the accommodation you would like to book and ensured that your arrival date and length of stay is correct you will be asked to provide a few personal details as well as credit card details to allow us to secure your room. As soon as you have confirmed your booking we will provide you with a unique AsiaRooms.com booking reference which also be emailed to you using the email address you provided at the tiem of booking.


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» Q: How long does confirmation take?

Confirmation of your booking should be instant whether booking online or by telephone and you will receive an email confirming all your booking details. This email should be with you within 10 minutes of making a reservation.


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» Q: What should I do if I do not receive email confirmation of my booking?

If you do not receive email confirmation please contact us using the link below with your booking reference number. If you cannot find your booking reference number you can provide us with your name and arrival date and we will resend your booking confirmation email to you.

Contact Us


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» Q: Does the credit card holder have to be present at check-in?

No. The credit card used at the time of making your reservation is only used to secure your booking. You can pay using the same, a different card or by cash at the hotel.

Should you wish payment to be taken from the card holders card you need to contact the hotel directly to authorise payment to be taken unless a full pre payment offer has been booked.


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» Q: Why do you take my credit card details if you do not charge my card?

Although we will never take payment from you, we do need to take your credit card details to secure your booking with the hotel.
The normal procedure is to pay the hotel on arrival/departure using a credit/debit card. Upon booking your card will usually be pre-authorised by the accommodation provider, however payment will only be taken if you fail to arrive at the hotel and you have not cancelled your reservation, or you fail to cancel your booking in accordance with the cancellation policy of the hotel.


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» Q: What is the cancellation policy?

The cancellation policies for each hotel featured on AsiaRooms.com can vary so please ensure you check the details when booking. The hotels cancellation policy can be found on the hotel details page and on your booking confirmation email.


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» Q: Can I cancel or amend my booking?

Yes, and providing you make any cancellations or amendments in accordance with the policy of the hotel, you will not be charged.


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» Q: How do I cancel or amend my booking?

If you want to cancel or amend your booking you can contact us. You can find all our contact details on the Contact Us page.


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» Q: What currency will I have to pay in?

The currency which you make payment will be the currency of the country AED.


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» Q: How to you calculate exchange rates?

Due to the fluctuating nature of currency exchange we are unable to quote a specific exchange rate. To find out the current exchange rate, we recommend that you check with your bank or a foreign exchange agent however these differ day to day and the price your bookings is confirmed at is what you will pay at the hotel, however we have no control over changing of exchange rates therefore you may find the exchange rate changes from your booking date to arrival.


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» Q: What cards are accepted to secure my reservation?

The majority of all properties featured on accept all leading credit/ debit cards including Visa, MasterCard and American Express.
If you experience any problems trying to make a reservation using your card please contact one of our reservation agents who will assist you in reserving your room.
Contact Us


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» Q: Are the rates on your site per person or per room?

All rates advertised are per room per night.


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» Q: Are taxes included in the rate?

All taxes and service charges are included in the rate unless otherwise stated.


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» Q: Why do the prices differ by day or from the last time I checked the website?

St. George Hotel is all about getting our customers a great room at a great rate. We will vary the prices depending on how busy we are, which can mean hotel will offer different rates for different dates.
Because the hotel have complete control over the rates and availability offered, prices can fluctuate at anytime, even right up to the moment of your stay. However, the price you have booked is always the price you will pay.


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» Q: Is breakfast included in the rate?

We will not offer breakfast in their room rate. All rates vary greatly between each other, especially what is included in the offer price. For example, room only, bed and breakfast, dinner, bed and breakfast.
Hotel is very clear on what the room rate includes. Once on the details page of the website, each room type displayed will state what is included in the price you pay.


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» Q: What should I do if my credit card number is correct but my card is not being accepted?

The majority of all leading credit/debit cards are accepted, however there might be a problem with the server or the bank.
You can check the cards types that the hotel accepts while on the booking form page, just below where you type your card details. Alternatively, please try using a different card or call us and one of our reservation agents will be able to assist you.
Contact Us


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» Q: Can I be invoiced for my reservation?

Unfortunately we cannot provide any invoices for bookings made as we do not take payment from you. You can however request an invoice to be provided from the hotel once the reservation has been paid in full - usually upon check-in or check-out.


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» Q: Do you charge a credit/debit card fee?

No. we do not charge any credit/debit card fees. We provide a completely free booking service.


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» Q: How do I know your site is secure?

Once you have booked through St. George Hotel, your details are stored on our secure server, which cannot be accessed by anyone external to our company. These details are protected by the latest SSL (Secure Socket Layer) technology, which is independently certified by Global sign. View our Security certificate.


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» Q: What do you do with my personal information?

Your personal information and card details will be used to process your reservation, but nowhere else. Any information entered into the online booking page or given over the telephone is securely encrypted and protects your personal information from being tampered with. We will keep your card details expect your security code and booking information on file indefinitely after you have made a reservation.


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» Q: How do I leave feedback about the St. George Hotel?

We would really appreciate any comments/ feedback you have on the site - just follow the link below to leave us any feedback you have.


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» Q: How do I report a technical issue?

If you experience any problems while on Website please let us know and we will try and fix the issue straight away.

Contact Us


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» Q: How do I leave hotel review?

To submit a hotel review you must have booked through stgeorgedubai.ae and stayed at the hotel. Once you have stayed at the hotel we will send you a personal email (using the email address you provided at the time of making your booking) so that you can submit a review your stay. Upon booking you will be asked for a valid email address.


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